Domande Frequenti (FAQ):
Welcome to the Nortia Hills Apartments FAQ section! Here you'll find answers to the most common questions about your stay. If you don't find what you're looking for, please don't hesitate to contact us directly.
Booking and Payment
1. How can I book an apartment? You can book directly through our website www.nortiahillsapartments.com by selecting your desired dates and following the guided process. Alternatively, you can contact us by email or phone for assistance.
2. What payment methods do you accept? We accept bank transfer and PayPal. Specific details will be provided at the time of booking.
3. What is your cancellation policy? Our cancellation policy varies based on the rate and booking period. Please review the specific terms and conditions at the time of booking. We generally offer options with free cancellation within a certain period.
Check-in & Check-out
4. What are the check-in and check-out times? Check-in is available from 4:00 PM to 9:00 PM. Check-out is by 11:00 AM. For special needs or late arrivals, please contact us in advance to arrange access.
5. How will I receive the keys to the apartment? We will provide you with detailed instructions for picking up the keys before your arrival. This may be a self-check-in system with a code or an in-person meeting, depending on the time and your preference.
6. Is an early check-in or late check-out possible? Early check-in or late check-out requests are subject to availability and may incur an additional fee. Please let us know your needs in advance and we will do our best to accommodate you.
The Apartment and the amenities
7. What does the price of your stay include? The price of your stay includes apartment rental, utilities, bed linens and towels, and final cleaning. Any additional paid services will be clearly indicated.
8. Do the apartments have a fully equipped kitchen? Yes, all our apartments have a fully equipped kitchen with a refrigerator, stove, microwave, dishes, pots and pans, and basic utensils.
9. Is Wi-Fi available? Of course! All our apartments are equipped with free Wi-Fi to ensure maximum comfort during your stay.
10. Is parking available? We don't offer private parking, but in the beautiful historic center where the apartments are located, there is easy free parking for our guests.
11. Are pets allowed? We do not allow pets.
The Area and Surroundings
12. Where are the apartments located in relation to Pisa city center and its main attractions? Our apartments are strategically located to offer you both the tranquility of the Tuscan hills and the convenience of easy access to Pisa city center and its famous attractions, such as the Leaning Tower.
13. Are there supermarkets or restaurants nearby? Yes, within a few minutes' drive you will find supermarkets, restaurants, and other businesses to meet your daily needs. We will be happy to provide you with personalized recommendations upon your arrival.
14. What activities or places to visit in the area? Tuscany offers an endless variety of experiences: from art cities like Florence, Lucca, and Siena, to wine tastings in the Chianti wineries, from nature walks to coastal beaches. We will provide you with a guide with our favorite suggestions upon arrival.